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Learning Management Systems
Learning Management Systems
- Carol SoftChalk
- Will Sumerall
Owned by Carol SoftChalk
Last updated: Jul 24, 2020 by Will Sumerall
- I am tracking a Quiz Group in my LMS. How do I quickly view learner attempt data?
- Angel
- When I click on a lesson link for my SCORM file in my learning management system (Angel and Desire2Learn - D2L), I get an error message "Import Failed_ Error opening the manifest file." What should I do?
- What web browsers should I use when viewing SoftChalk lessons in Angel? Is the Chrome browser supported?
- Within my learning management system, I am getting an error u’\xc1’ or u’\xe9’ when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- I am an Angel Administrator. My instructors are using SoftChalk Cloud. Where can I find information on enabling the LTI feature for Angel?
- Where can I find instructions on uploading my SoftChalk lesson to Angel?
- Blackboard
- Blackboard Administrators Only
- Blackboard LTI 1.0/1.1 Tool Provider Setup
- I am the Blackboard Administrator. My instructors are using SoftChalk Cloud. Where can I find instructions on enabling the LTI feature for Blackboard?
- I am a Blackboard Administrator. Where can I download the SoftChalk Publish with Building Block?
- I just see a spinning icon when I try to complete a ScoreCenter lesson by clicking the Finish button at the end of the lesson. What should I do?
- I am a student using Blackboard (Bb). When I click on the lesson link, I see a blank box or empty box overlay and cannot view the lesson. What should I do?
- I am a Blackboard Administrator. What is the latest version for the SoftChalk Publish with ScoreCenter building block?
- I am a Blackboard Administrator. When we first downloaded the SoftChalk Publish with ScoreCenter Building Block, we had an http server but now we have an https server. What should I do?
- In Blackboard, I received the error message "This content has been disabled. Please contact your institution’s technical support." when I clicked on a ScoreCenter lesson with an ScL icon. What could be the issue?
- I am a Blackboard Admin. I set up the LTI configuration on our test server. However, I get a message, "Error submitting to ScoreCenter" when I click the Finish button on the last page of all my SoftChalk Lessons. What should I do?
- I am a Blackboard Administrator. When I copy course(s) or export and import course(s), the SoftChalk content does not work. Do I need to do an additional step?
- I am a Blackboard Administrator. My institution has upgraded to the new version of Blackboard, Spring 2014. What do I need to do to make sure we are able to save new SoftChalk content to Blackboard?
- I am a Blackboard Admin. I set up the SoftChalk Publish with ScoreCenter building block on our test server. But I get a message, "Error submitting to ScoreCenter" when I click the Finish button on the last page. What should I do?
- I am a Blackboard Administrator. Do you have a guide for faculty on how to put SoftChalk lessons into Blackboard?
- I am a Blackboard Administrator. When I try to save my SoftChalk lesson to Blackboard, I get the error "Unable to connect to the server. All connection paths failed. javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name" What should I do?
- I am a Blackboard Administrator. Do you have a checklist for getting the ScoreCenter feature to work?
- I am a Blackboard Administrator. I just installed the latest SoftChalk Publish with ScoreCenter building block and none of the SoftChalk ScoreCenter content works. Do I need to do an additional step?
- I am a Blackboard admin. We have a Blackboard Windows server. Our SoftChalk lessons display fine in Firefox but not in IE. Activities appear as blank boxes or have the words "This content requires JavaScript enabled." What should I do?
- I am a Blackboard Administrator. I have uploaded the SoftChalk building block to Blackboard, but under the Installed Tools area, there isn't a Settings button. What should I do?
- I am a Blackboard Admin. I get the error "Unable to connect to the server. All connection paths failed. javax.net.ssl.SSLHandshakeException: java.security.cert.CertifcationException: No subject alternative names present." What should I do?
- I am a Blackboard administrator. My institution has Blackboard Service Pack 8 or lower. Are there any issues with running a lower Blackboard Service pack and using the SoftChalk Publish with ScoreCenter Building Block?
- I am a Blackboard Admin. When we try to launch a SoftChalk lesson in IE, we get a message, "Do you want to save index.html?" Then there is an option to Save or Cancel, but the lesson doesn't come up. The lesson comes up fine Firefox. What should we do?
- I am a Blackboard Admin. I am using IE . I click on a link to a ScoreCenter lesson. The lesson opens but there is no message that the lesson is connecting to the ScoreCenter and there is no Finish button at the end of the lesson. What should I do?
- I am a Blackboard Administrator. How will I know when there is an update to the SoftChalk Blackboard Building Block?
- I am a Blackboard Administrator. Faculty report that they can view SoftChalk activities fine on their local computer. When they publish (or upload) the activities to Blackboard, blank boxes appear. What should I do?
- I am a Blackboard Administrator. We have reports from faculty that sometimes student grades don't appear in the ScoreCenter. This issue seems to be sporadic. What should I do?
- Blackboard Faculty Questions
- Within my learning management system - Blackboard, Desire2Learn (D2L) or Moodle, I am getting a u'\xc1' or a u'\xc2' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Blackboard, Desire2Learn (D2L), or Moodle, I am getting an Invalid OAuth signature or content identifying information error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- How do I edit the Description field for my LTI link in Blackboard?
- I am using Internet Explorer 9 (IE9). When I click on the Blackboard Grade Center, the Grade Center doesn't load. What should I do?
- Where can I find instructions on uploading my SoftChalk lesson to Blackboard?
- When I preview my lesson on my local computer, the activities appear fine. When I publish (or upload) my lesson to Blackboard and look at the lesson, blank boxes appear for the activities. What should I do?
- Within my learning management system - Blackboard, Desire2Learn (D2L) or Moodle, I am getting a u'\u0431', u'\u041d', or a u'\u0410' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- I have a SoftChalk Cloud account. How does an LTI link for a lesson integrate with the Blackboard Grade Center?
- I am a Blackboard Administrator. My institution has upgraded to the new version of Blackboard, Spring 2014. What do I need to do to make sure we are able to save new SoftChalk content to Blackboard?0
- I am an instructor. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
- Within my learning management system (Blackboard or Moodle), I am getting an u'\xa0' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Blackboard, Desire2Learn (D2L) or Moodle, I am getting a u'\u2019' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- What is the ScoreCenter feature in SoftChalk? Do you recommend that I use this feature rather than SCORM to collect scores from my students in the Blackboard Grade Center?
- When I try to complete a SoftChalk lesson by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
- Within Blackboard, I am getting an error u’\xc1’ or u’\xe9’ when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- I hold a role other than Administrator and Instructor within my institution's Blackboard. Why can't I view my Courses and/or Content folders in the Publish area of SoftChalk?
- What web browsers should I use when viewing SoftChalk lessons in Blackboard? Is the Chrome browser supported?
- I am having a problem accessing ScoreCenter content within Learning Modules after the latest update to the SoftChalk Publish with ScoreCenter building block. What should I do?
- When I copy my course or export and import my course, my SoftChalk content does not work (or links back to the original course). Do I need to do an additional step?
- Within my learning management system - Blackboard, Desire2Learn (D2L) or Moodle, I am getting an u'\u201c' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- I am a student using Blackboard (Bb). When I click on the lesson link, I see a blank box or empty box overlay and cannot view the lesson. What should I do?
- Why aren't my SoftChalk lessons published (or uploaded) in the zip format not opening in my imported courses? (Newly published lessons work fine.)
- I am a faculty member. When I try to save my SoftChalk lesson to Blackboard, I get the error message "Error Uploading Package. Scanner State 24 Not Recognized." What should I do?
- Sometimes student grades don't appear in the ScoreCenter. This issue seems to be sporadic. What should I do?
- My SoftChalk ScoreCenter content was previously working and suddenly it is not working. What should I do?
- I have a SoftChalk Cloud account. Can I add Due Dates in Blackboard for my SoftChalk content?
- How do I link to a Discussion Board within a lesson in Blackboard?
- When I try to save my SoftChalk lesson into Blackboard, I get an error message, "Error uploading package - authentication failed." What should I do?
- Some students report that a Finish button does not appear at the end of their ScoreCenter lessons. What could be the issue?
- I want to learn about the ScoreCenter feature in Blackboard. What should I do?
- Blackboard Administrators Only
- Agilix Buzz (formerly BrainHoney)
- I am a BrainHoney Administrator. My instructors are using SoftChalk Cloud. Where can I find information on enabling the LTI feature for BrainHoney ?
- I am an instructor using BrainHoney. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
- What web browsers should I use when viewing SoftChalk lessons in BrainHoney? Is the Chrome browser supported?
- When I try to complete a ScoreCenter lesson in BrainHoney by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
- Where can I find instructions on uploading my SoftChalk lesson to BrainHoney?
- Within BrainHoney, I am getting an error u’\xc1’ or u’\xe9’ when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Agilix Buzz LTI Tool Provider Setup
- Brightspace by D2L (Desire2Learn)
- BrightSpace Administrator – Instructions for Installing SoftChalk Link Selector App
- How do I edit the Description field for my LTI link in Desire2Learn (D2L)?
- I am a D2L instructor. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
- I am a Desire2Learn (D2L) Administrator. My instructors are using SoftChalk Cloud. Where can I find instructions on enabling the LTI feature for Desire2Learn?
- In BrightSpace by D2L, when I use Safari on a Macintosh and click on a SoftChalk Cloud LTI link, no connection is made to the ScoreCenter. Are you aware of this BrightSpace by D2L issue?
- My school recently upgraded to Desire2Learn - D2L 10.3. Now when I click on my previous SoftChalk lesson that I packaged as a .zip file, the lesson is truncated. How can I fix this?
- What web browsers should I use when viewing SoftChalk lessons in D2L? Is the Chrome browser supported?
- When I click on a lesson link for my SCORM file in my learning management system (Desire2Learn - D2L and Angel), I get an error message "Import Failed_ Error opening the manifest file." What should I do?
- When I try to complete a D2L ScoreCenter lesson by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
- Where can I find instructions on uploading my SoftChalk lesson to Desire2Learn (D2L)?
- Within my learning management system - Desire2Learn (D2L), Blackboard or Moodle, I am getting a u'\u2019' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Desire2Learn (D2L), Blackboard or Moodle, I am getting a u'\u0431', u'\u041d', or a u'\u0410' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Desire2Learn (D2L), Blackboard or Moodle, I am getting an u'\u201c' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Desire2Learn (D2L), Blackboard, or Moodle, I am getting a u'\xc1' or a u'\xc2' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Desire2Learn (D2L), Blackboard, or Moodle, I am getting an Invalid OAuth signature or content identifying information error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- My institution does not have the Link Selector tool enabled. How can I add my scored SoftChalk Cloud lesson to my Brightspace by D2L course?
- Canvas (Instructure)
- Canvas SoftChalk Link Selector XML
- I am a Canvas Administrator. My instructors are using SoftChalk Cloud. Where can I find instructions on enabling the LTI feature for Canvas?
- I am a Canvas instructor. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
- Instead of using the Link Selector tool, can I still enable the LTI/ScoreCenter feature for our Canvas server?
- What web browsers should I use when viewing SoftChalk lessons in Canvas? Is the Chrome browser supported?
- When I try to complete a Canvas ScoreCenter lesson by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
- Where can I find instructions on uploading my SoftChalk lesson to Instructure Canvas?
- My institution does not have the Link Selector tool enabled. How can I add my non-scored SoftChalk Cloud lesson to Canvas?
- My institution does not have the Link Selector tool enabled. How can I add my scored SoftChalk Cloud lesson to Canvas?
- I have an existing SoftChalk Link Selector App set up for my Canvas LMS. How do I update the App with the most recent changes?
- Canvas Admin - Enable the SoftChalk Link Selector App
- I am the Instructor. I used the SoftChalk Link Selector to add my lesson, but scores are not collected in ScoreCenter or Canvas gradebook. What could be wrong?
- eCollege
- Within eCollege, I am getting an error u’\xc1’ or u’\xe9’ when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Where can I find instructions on uploading my SoftChalk lesson to eCollege?
- What web browsers should I use when viewing SoftChalk lessons in eCollege? Is the Chrome browser supported?
- Jenzabar LMS
- When I try to complete a Jenzabar ScoreCenter lesson by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
- Within Jenzabar, I am getting an error u’\xc1’ or u’\xe9’ when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- I am a Jenzabar instructor. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
- What web browsers should I use when viewing SoftChalk lessons in Jenzabar? Is the Chrome browser supported?
- Where can I find instructions on uploading my SoftChalk lesson to Jenzabar?
- I am the Jenzabar Administrator. My instructors are using SoftChalk Cloud. Where can I find instructions on enabling the LTI feature for Jenzabar?
- Moodle LMS
- Moodle Admin - LTI 1.3 Tool Provider Set Up
- Moodle Admin - LTI 1.0/1.1 Tool Provider set up
- My institution does not have the Link Selector tool enabled. How can I add my scored SoftChalk Cloud lesson to Moodle?
- How do I edit the Description field for my LTI link (also called the Activity Description) in Moodle?
- I am a Moodle Administrator. My instructors are using SoftChalk Cloud. Where can I find information on enabling the LTI feature for Moodle?
- I am a Moodle instructor. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
- What web browsers should I use when viewing SoftChalk lessons in Moodle? Is the Chrome browser supported?
- When I try to complete a Moodle ScoreCenter lesson by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
- Where can I find instructions on uploading my SoftChalk lesson to Moodle?
- Within Moodle, I am getting an error u’\xc1’ or u’\xe9’ when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Moodle, Desire2Learn (D2L) or Blackboard, I am getting a u'\u2019' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system (Moodle or Blackboard), I am getting an u'\xa0' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Moodle, Desire2Learn (D2L) or Blackboard, I am getting a u'\u0431', u'\u041d', or a u'\u0410' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Moodle, Desire2Learn (D2L) or Blackboard, I am getting a u'\xc1' or a u'\xc2' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Moodle, Desire2Learn (D2L) or Blackboard, I am getting an u'\u201c' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Within my learning management system - Moodle, Desire2Learn (D2L), or Blackboard, I am getting an Invalid OAuth signature or content identifying information error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
- Other
- What web browsers should I use to view SoftChalk lessons? Is the Chrome browser supported?
- My institution has a Learning Management System that is not listed. Can a SoftChalk lesson be loaded into my Learning Management System?
- When I click on a lesson link that should connect to the SoftChalk ScoreCenter, my lesson is not connecting? What should I do?
- Sakai LMS
- Schoology LMS
- Where can I find instructions on uploading my SoftChalk lesson to Schoology?
- When I try to complete a Schoology ScoreCenter lesson by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
- What web browsers should I use when viewing SoftChalk lessons in Schoology? Is the Chrome browser supported?
- I am a Schoology Administrator. My instructors are using SoftChalk Cloud. Where can I find information on enabling the LTI feature for Schoology?
- I am a Schoology instructor. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
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