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I am tracking a Quiz Group in my LMS. How do I quickly view learner attempt data?
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I am a Blackboard Admin. I am using IE . I click on a link to a ScoreCenter lesson. The lesson opens but there is no message that the lesson is connecting to the ScoreCenter and there is no Finish button at the end of the lesson. What should I do?
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I am a Blackboard Admin. I get the error "Unable to connect to the server. All connection paths failed. javax.net.ssl.SSLHandshakeException: java.security.cert.CertifcationException: No subject alternative names present." What should I do?
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I am a Blackboard Admin. I set up the LTI configuration on our test server. However, I get a message, "Error submitting to ScoreCenter" when I click the Finish button on the last page of all my SoftChalk Lessons. What should I do?
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I am a Blackboard Admin. I set up the SoftChalk Publish with ScoreCenter building block on our test server. But I get a message, "Error submitting to ScoreCenter" when I click the Finish button on the last page. What should I do?
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I am a Blackboard admin. We have a Blackboard Windows server. Our SoftChalk lessons display fine in Firefox but not in IE. Activities appear as blank boxes or have the words "This content requires JavaScript enabled." What should I do?
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I am a Blackboard Admin. When we try to launch a SoftChalk lesson in IE, we get a message, "Do you want to save index.html?" Then there is an option to Save or Cancel, but the lesson doesn't come up. The lesson comes up fine Firefox. What should we do?
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I am a Blackboard Administrator. Do you have a checklist for getting the ScoreCenter feature to work?
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I am a Blackboard Administrator. Do you have a guide for faculty on how to put SoftChalk lessons into Blackboard?
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I am a Blackboard Administrator. Faculty report that they can view SoftChalk activities fine on their local computer. When they publish (or upload) the activities to Blackboard, blank boxes appear. What should I do?
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I am a Blackboard Administrator. How will I know when there is an update to the SoftChalk Blackboard Building Block?
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I am a Blackboard Administrator. I have uploaded the SoftChalk building block to Blackboard, but under the Installed Tools area, there isn't a Settings button. What should I do?
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I am a Blackboard Administrator. I just installed the latest SoftChalk Publish with ScoreCenter building block and none of the SoftChalk ScoreCenter content works. Do I need to do an additional step?
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I am a Blackboard administrator. My institution has Blackboard Service Pack 8 or lower. Are there any issues with running a lower Blackboard Service pack and using the SoftChalk Publish with ScoreCenter Building Block?
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I am a Blackboard Administrator. My institution has upgraded to the new version of Blackboard, Spring 2014. What do I need to do to make sure we are able to save new SoftChalk content to Blackboard?
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I am a Blackboard Administrator. We have reports from faculty that sometimes student grades don't appear in the ScoreCenter. This issue seems to be sporadic. What should I do?
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I am a Blackboard Administrator. What is the latest version for the SoftChalk Publish with ScoreCenter building block?
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I am a Blackboard Administrator. When I copy course(s) or export and import course(s), the SoftChalk content does not work. Do I need to do an additional step?
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I am a Blackboard Administrator. When I try to save my SoftChalk lesson to Blackboard, I get the error "Unable to connect to the server. All connection paths failed. javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name" What should I do?
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I am a Blackboard Administrator. When we first downloaded the SoftChalk Publish with ScoreCenter Building Block, we had an http server but now we have an https server. What should I do?
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I am a Blackboard Administrator. Where can I download the SoftChalk Publish with Building Block?
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I am a student using Blackboard (Bb). When I click on the lesson link, I see a blank box or empty box overlay and cannot view the lesson. What should I do?
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I am the Blackboard Administrator. My instructors are using SoftChalk Cloud. Where can I find instructions on enabling the LTI feature for Blackboard?
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I just see a spinning icon when I try to complete a ScoreCenter lesson by clicking the Finish button at the end of the lesson. What should I do?
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In Blackboard, I received the error message "This content has been disabled. Please contact your institution’s technical support." when I clicked on a ScoreCenter lesson with an ScL icon. What could be the issue?
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Blackboard Administrators Only
Carol SoftChalk
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Carol SoftChalk
Feb 26, 2018
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