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SoftChalk FAQs
Getting Started
SoftChalk Cloud
SoftChalk Create 11 New Features
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Lesson Options and Styles
Learning Management Systems
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I am tracking a Quiz Group in my LMS. How do I quickly view learner attempt data?
Angel
Blackboard
Blackboard Administrators Only
Blackboard Faculty Questions
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How do I edit the Description field for my LTI link in Blackboard?
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How do I link to a Discussion Board within a lesson in Blackboard?
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I am a Blackboard Administrator. My institution has upgraded to the new version of Blackboard, Spring 2014. What do I need to do to make sure we are able to save new SoftChalk content to Blackboard?0
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I am a faculty member. When I try to save my SoftChalk lesson to Blackboard, I get the error message "Error Uploading Package. Scanner State 24 Not Recognized." What should I do?
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I am an instructor. The attempts for my students appear as incomplete in the ScoreCenter area for my lessons. When I try to complete an attempt for a student, I get a message that this attempt could not be completed. What should I do?
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I am having a problem accessing ScoreCenter content within Learning Modules after the latest update to the SoftChalk Publish with ScoreCenter building block. What should I do?
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I am using Internet Explorer 9 (IE9). When I click on the Blackboard Grade Center, the Grade Center doesn't load. What should I do?
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I have a SoftChalk Cloud account. Can I add Due Dates in Blackboard for my SoftChalk content?
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I have a SoftChalk Cloud account. How does an LTI link for a lesson integrate with the Blackboard Grade Center?
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I hold a role other than Administrator and Instructor within my institution's Blackboard. Why can't I view my Courses and/or Content folders in the Publish area of SoftChalk?
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I want to learn about the ScoreCenter feature in Blackboard. What should I do?
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My SoftChalk ScoreCenter content was previously working and suddenly it is not working. What should I do?
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Some students report that a Finish button does not appear at the end of their ScoreCenter lessons. What could be the issue?
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Sometimes student grades don't appear in the ScoreCenter. This issue seems to be sporadic. What should I do?
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What is the ScoreCenter feature in SoftChalk? Do you recommend that I use this feature rather than SCORM to collect scores from my students in the Blackboard Grade Center?
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What web browsers should I use when viewing SoftChalk lessons in Blackboard? Is the Chrome browser supported?
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When I copy my course or export and import my course, my SoftChalk content does not work (or links back to the original course). Do I need to do an additional step?
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When I preview my lesson on my local computer, the activities appear fine. When I publish (or upload) my lesson to Blackboard and look at the lesson, blank boxes appear for the activities. What should I do?
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When I try to complete a SoftChalk lesson by clicking the Finish button at the end of the lesson, I just see a spinning icon. What should I do?
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When I try to save my SoftChalk lesson into Blackboard, I get an error message, "Error uploading package - authentication failed." What should I do?
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Where can I find instructions on uploading my SoftChalk lesson to Blackboard?
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Why aren't my SoftChalk lessons published (or uploaded) in the zip format not opening in my imported courses? (Newly published lessons work fine.)
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Within Blackboard, I am getting an error u’\xc1’ or u’\xe9’ when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
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Within my learning management system - Blackboard, Desire2Learn (D2L) or Moodle, I am getting a u'\u2019' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
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Within my learning management system (Blackboard or Moodle), I am getting an u'\xa0' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
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Within my learning management system - Blackboard, Desire2Learn (D2L) or Moodle, I am getting a u'\u0431', u'\u041d', or a u'\u0410' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
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Within my learning management system - Blackboard, Desire2Learn (D2L) or Moodle, I am getting a u'\xc1' or a u'\xc2' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
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Within my learning management system - Blackboard, Desire2Learn (D2L) or Moodle, I am getting an u'\u201c' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
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Within my learning management system - Blackboard, Desire2Learn (D2L), or Moodle, I am getting an Invalid OAuth signature or content identifying information error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
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I am a student using Blackboard (Bb). When I click on the lesson link, I see a blank box or empty box overlay and cannot view the lesson. What should I do?
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Blackboard Faculty Questions
Blackboard Faculty Questions
Carol SoftChalk
Owned by
Carol SoftChalk
Feb 26, 2018
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