Some users have a program called Oracle JInitiator that has caused a conflict with SoftChalk (which runs on Java). The following instructions should resolve the issue caused by the JInitiator program.
Open C:\Program Files\SoftChalk Create 9 and look for a shortcut to SoftChalk 9. The SoftChalk 9 shortcut icon will have an arrow on it. (Do NOT look for the file SoftChalk9.exe - if you have your extensions hidden, then you may see two SoftChalk9 icons; be sure to choose the shortcut icon.)
Drag the SoftChalk 9 shortcut icon onto your desktop. (If you do NOT see the SoftChalk 9 shortcut icon, you have installed SoftChalk with an older version of the installer. Please uninstall SoftChalk and then download the latest installer from our website (www.softchalk.com) and click Download.)
Double-click on this SoftChalk 9 shortcut icon to start SoftChalk.
To avoid confusion, delete your other icon (the one didn't start SoftChalk).
(If you do not know how to find C:\Program Files\SoftChalk Create 9, go to your Start menu and right-click on Computer and choose Open. Then right-click on the C: drive and choose Open. Then open the Program Files folder and then open the SoftChalk Create 9 folder. Then follow the instructions above.)