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SoftChalk FAQs
Getting Started
SoftChalk Cloud
Getting Started with SoftChalk Cloud
Create Online
Account and Upgrade Questions
Installation and Error Messages
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How do I tell if I have Java installed successfully on my Windows computer?
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How do I uninstall and re-install Java?
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I am a SoftChalk Cloud user. I installed Create and see a SoftChalk Create shortcut on my desktop. I clicked on the SoftChalk Create shortcut but nothing happened. What should I do?
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I am receiving the " Error uploading package, Extraction Failed" message when I go to save my folder on SoftChalk Cloud, what should I do?
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I am trying to install SoftChalk Create on my Macintosh. I double-click on SoftChalk.app and get an error "Unable to establish WebLaunchParams 1 SoftChalk will close" - what should I do?
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I am unable to receive updates to SoftChalk Create -- when I try to Check for Updates I receive the error message, "Cannot update because the update properties could not be loaded."
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I am unable to save my lesson to the Cloud. I receive the message “Error uploading package, Extraction Failed" and my lesson does not appear in my Cloud account.
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I have the desktop version of SoftChalk but I would like to migrate my content to SoftChalk Cloud. Do you have a guide that could help me?
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I tried to upload save my lesson to SoftChalk Cloud but I got an error message "Error: Invalid publish key." What should I do?
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What do I do if I receive the error, “Unable to replace first publish key?”
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When I try to replace a lesson or object that I published in the Cloud, I get a message "Error replacing lesson." What should I do?
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When I try to save a lesson or learning object to SoftChalk Cloud, I get a message "Error uploading package. Extraction failed" and "uploaded=false." What should I do?
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Within my Blackboard, I am getting an OATH Invalid Signature or content identifying information error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?
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My lesson will not open. I receive an error message: "Cannot open the packaged lesson. The folder "Lesson_Name" already exists in the directory with the packaged lesson."
Collaboration Questions
Miscellaneous Cloud Questions
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I am an instructor. When I click on the title of my lesson in the LMS, the ScoreCenter looks different. Has something changed with the ScoreCenter?
SoftChalk Create 11 New Features
Upgrade to SoftChalk Create
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SoftChalk Cloud
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Installation and Error Messages
Summarize
Installation and Error Messages
Carol SoftChalk
Owned by
Carol SoftChalk
Feb 23, 2018
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Carol SoftChalk