SoftChalk provides an Installation Guide. There is also an Installation section of the Knowledgebase that may answer your question. (If you are already at the SoftChalk Support Center site, look on the lefthand side of this screen to find this section. If not, go to SoftChalk Support Center.)
If you are still having an issue with your installation after looking at the above information, you are welcome to e-mail help@softchalk.com. You can e-mail us even if you are downloading a trial version.
Manage space
Manage content
Integrations