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SoftChalk™ Create 11 Installation Guide
Updated May 4, 2018
Contents
Introduction
Windows Installation Process
Start the Installer
Start SoftChalk Create
Enter Your License Key
Uninstall SoftChalk Create (Windows)
Macintosh Installation Process
Start the Installer
Start SoftChalk Create
Enter Your License Information (Macintosh)
Uninstall SoftChalk Create (Macintosh)
Installation Questions
Trouble Entering Your License Information
Updates to SoftChalk Create
Help
Copyright Information

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Introduction
This guide will cover how to install the SoftChalk Create Desktop version onto your Windows or Macintosh computer. Once you install SoftChalk Create, start the application and go to Help/Help Topics/SoftChalk Create Guide. Within the Create Guide is a Getting Started section.
The URL for this SoftChalk Create Installation Guide is below. As we update this guide, the URL will remain the same.
https://softchalk.atlassian.net/wiki/download/attachments/199721157/installationguide.pdf?api=v2
IMPORTANT: If you have already installed SoftChalk Create 10, but haven't entered the license information yet, you can just enter your license information without having to run the installation again. See the sections Enter Your License Information (Windows) or Enter Your License Information (Macintosh).

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1. Download and install the SoftChalk Create Installer (windows version).
   1. We highly recommend saving the installer to your local computer before beginning the installation process.
   2. Please be patient while the installer downloads - it typically takes one to five minutes.
2. Open the folder where you saved your installer file. Typically, this folder is called Downloads on a Windows computer. The installer file is called SoftChalk-Create-desktop-11.exe. Double-click on this file to start the installation.
3. Double-click on the icon above. If you get a Windows Security Warning, verify that you wish to continue the installation.
4. Make the selection to accept the License Agreement, and click Next. This will initiate the installation process.

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   Once the installation is complete, the SoftChalk Create desktop application will open. You have successfully installed SoftChalk Create!

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1. Double-click on this icon to start SoftChalk Create. (This icon is a shortcut to start SoftChalk Create.) (If you get a Windows Security Alert window concerning network connections, click Unblock. SoftChalk checks for updates of SoftChalk Create using the internet.) IMPORTANT: If you double-click on the icon and cannot start SoftChalk Create, please look at our FAQs on our website. At the left of the FAQ page, click on the section called Installation. If you're still having issues, please contact us at help@softchalk.com.

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1. When you purchase SoftChalk Create desktop application, you are provided with unique license key credentials. You will need that information to complete this next section. If you haven't purchased SoftChalk Create, please contact sales@softchalk.com.
2. Open the SoftChalk Create app and go to the File menu at the top of your screen and select Enter License (see below).

1. IMPORTANT: Copy and paste the License Name and License Key information as provided to you by SoftChalk. (See the license screen below.)

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1. Fill out the User Information (First Name, Last Name, Phone and Email). Then click OK.
2. If you get an error entering your license information, make sure that you copied and pasted the license information provided to you. Make sure there are no leading or trailing space characters in the license name or key fields. Also see the FAQs mentioned in the Introduction (see the section Trouble Entering Your License Information.)

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1. From your desktop, go to the Windows Start menu in the lower left hand corner of your Windows screen. Locate the SoftChalk Create 11/Uninstall option (see below) and select it.

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Macintosh Installation Process

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1. Download and install the SoftChalk Create Installer (Mac version). Please be patient while the installer downloads – it typically takes one to five minutes. The installer file is called SoftChalk-Create-desktop-11.dmg.
2. Once the installer has downloaded, Click Open.

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1. Double-click on the SoftChalk-Create-desktop-11.dmg file (see below).

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1. Double-click on the SoftChalk Installer icon (see below) and proceed to the next step.

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If you do NOT see the SoftChalk Installer icon above on your desktop, then see the following solutions:

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1. You'll see the SoftChalk License Agreement:

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1. When you click on "Agree" to agree to the license, you'll see the contents of the disk image for the installer.

IMPORTANT: To complete the installation, either drag the SoftChalk11.app onto your desktop or drag it into your Applications folder. Be sure to close your SoftChalk Installer window.

1. Congratulations! You have installed the SoftChalk Create desktop application successfully on your computer!

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1. Click on this icon to start SoftChalk Create. (This icon contains your SoftChalk Create program.)
2. Important: If SoftChalk doesn't start, please see the following FAQs:

I have a Macintosh running OS 10.8 (Mou Anchor_Hlt347325389_Hlt347325389ntain Mountain Lion). When I try to install SoftChalk, I get an error: "SoftChalk Crea Anchor_Hlt349832148_Hlt349832148te" Anchor_Hlt347325331_Hlt347325331Create" is damaged and can't be opened. You should move it to the Trash. What should I do?

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1. Open SoftChalk Create and go to the File menu at the top of your screen and select Enter License (see below).

1. IMPORTANT: Copy and paste the License Name and License Key information as provided to you by SoftChalk. (See the license screen below.)

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1. Fill out the User Information (First Name, Last Name, Phone and Email). Then click OK.
2. If you get an error entering your license information, make sure that you copied and pasted the license information provided to you. Also, make sure there are no leading or trailing space characters in the license name or key fields.

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Uninstall SoftChalk Create (Macintosh)

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If you have trouble installing SoftChalk Create after reading this guide, please look at our FA Anchor_Hlt513039948_Hlt513039948 Anchor_Hlt513039949_Hlt513039949QsFAQs on our website. On the FAQs page, locate the list of FAQ categories on the left and click on the section called Installation.
If you have trouble with your installation and cannot find your answer in our FAQs on our website, please contact help@softchalk.com and we will be glad to assist you.
IMPORTANT: Be sure to save the installer to your local computer before running it. Sometimes users have a slow internet connection and try to run the installer from the internet rather than saving it to their local computer first.
Also, if you are on a fast internet connection and downloading the installer is taking 20 minutes or more, you may want to stop the download process and start another download. (Typically downloading the installer takes 5 minutes or less.)
SoftChalk Create runs on your desktop computer and does not require internet access for creating your lessons. For information on delivering the lessons to your students, see the SoftChalk Create Guide, which you can find under Help/Help Topics within SoftChalk Create.

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If you have trouble entering your license information, you may not have administrator rights on your computer. Please look at our FA Anchor_Hlt513042565_Hlt513042565Q Anchor_Hlt513040131_Hlt513040131sFAQs on our website. On the FAQs page, locate the list of FAQ categories on the left, and then click on the section called License Key.
If you have a Macintosh, see the FAQ below:
I have a Macintosh Lion (10.7 or higher). SoftChalk appears to accept my license name and license key, but when I e Anchor_Hlt349912897_Hlt349912897xit and Anchor_Hlt326161761_Hlt326161761exit and reopen SoftChalk I have to re-enter my license key information. What should I do?

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Updates to SoftChalk Create

If you are online when you start SoftChalk Create, it will automatically check for any updates each time you start SoftChalk Create. If there is an update, you will get an update screen to install the update or skip the update. Usually SoftChalk Create updates take approximately 2-5 minutes to install.
If you happen to de-select the Automatically notify me about SoftChalk updates checkbox on this update screen, you can always check for updates within SoftChalk Create by going to the menu named Cloud/Check for Updates (Windows Computer) or File/Check for Updates (Macintosh).

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