Some students report that a Finish button does not appear at the end of their ScoreCenter lessons. What could be the issue?

The students' web browsers may be blocking the content.

To Allow Content from Your Blackboard server (or other LMS server):

In Firefox, select Tools/Options/Content and beside the Block pop-up windows, click the Exceptions button. Enter the web address for your learning management system (for example Blackboard) and click Allow. Click Close. Click OK. Close your browser and re-open your browser.

In Internet Explorer, select Tools/Pop-up Blocker. If you have the pop-up blocker turned on, select Pop-up Blocker Settings. Enter the web address for your learning management system (for example Blackboard) and click Add. Click Close. Close your browser and re-open your browser.

If the above information does not resolve the issue, please see the FAQ I am a Blackboard administrator. I am using IE (Internet Explorer). I click on a link to a ScoreCenter lesson. The lesson opens but there is no message that the lesson is connecting to the ScoreCenter and there is no Finish button at the end of the lesson. (The lesson works fine in Firefox.) What should I do?

Please also see the Troubleshooting section of the Student Guide to SoftChalk Lessons:

https://softchalk.atlassian.net/wiki/download/attachments/200114368/studentguide.pdf?api=v2