I am a Blackboard Administrator. When I try to save my SoftChalk lesson to Blackboard, I get the error "Unable to connect to the server. All connection paths failed. javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name" What should I do?

Owned by Carol SoftChalk
Feb 26, 2018
1 min read

There may be a problem establishing the SSL connection between Create and your Blackboard environment. There may be an issue in the web server SSL configuration files for your server (often named ssl.conf). For Apache servers, you may need to add lines for ServerName and SeverAlias. For example, if the URL for your Blackboard server is https://myinstitution.blackboard.com  then you would add the following:

    ServerName myinstitution.blackboard.com
    ServerAlias myinstitution.blackboard.com