Within my learning management system - Desire2Learn (D2L), Blackboard or Moodle, I am getting a u'\u2019' error when I try to access my LTI link for my SoftChalk Cloud lesson. What should I do?

We have discovered that Blackboard, Desire2Learn and Moodle have the following issue with the Description field for the LTI link.

If you have copied and pasted a smart apostrophe, then the error u'\u2019' appears when you click on the LTI link. (Ex. don’t) Notice that the smart apostrophe appears slanted. (If you typed in apostrophes in Word, they will be smart apostrophes.)

If you type apostrophes within these description fields, the apostrophes are not smart apostrophes. Ex. don't

If you want to copy and paste from Word, simply highlight each smart apostrophe and re-type it so it is no longer a smart apostrophe.

For instructions on editing the Description field in Blackboard, see the FAQ How do I edit the Description field for my LTI link in Blackboard?

For instructions on editing the Description field in D2L, see the FAQ How do I edit the Description field for my LTI link in Desire2Learn (D2L)?

For instructions on editing the Description field in Moodle, see the FAQ How do I edit the Description field for my LTI link (also called the Activity Description) in Moodle?