When I try to open SoftChalk Create on my Macintosh, the program freezes and I'm unable to use the application. I have to force quit to exit the program. What should I do?

Apple has released a patch to the latest version of Java 6 for OSX which has resolved the issue of Java applications such as SoftChalk Create hanging/freezing since the recent Java 6 update.

The user will need to download one of the following patches from Apple:

For OSX 10.7, 10.8+: http://support.apple.com/kb/DL1572

For OSX 10.6 Users: http://support.apple.com/kb/DL1573

Please contact us at help@softchalk.com if you continue to experience problems running SoftChalk after installing the update.