If someone leaves an institution, is there some way the institution can "free up" that SoftChalk Cloud account for another user?

Yes. Please email help@softchalk.com and let us know which account(s) you want to have de-activated. We will de-activate the account(s) for you and email you back.

The user of the de-activated account can still log into his/her SoftChalk Cloud account and click Subscribe in the upper right corner and activate the account either through a paypal purchase or with an activation key from another institution.

(Before de-activation, the user can download his/her content to his/her local computer or copy it to a shared folder within SoftChalk Cloud.)