Why do students show an attempt in ScoreCenter but still display N/A for some or all items?

This can occur when the learner has not reached the point in the lesson where a score is generated. For example, this may happen if the learner did not click Finish on the last page of the lesson, or if they did not complete a graded activity or submit their answer selections using Check Answer.

In the example below, Student B has not clicked Finish to complete their attempt. While Student A completed an attempt but did not complete/click Check Answer for some interactives, so those items display as N/A.

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To review the attempt in more detail, click the student’s name in ScoreCenter. This will display all attempts associated with that lesson. From there, select the attempt to view additional detail about what the learner completed and scroll down.

Any completed interactive will display a date (even if the overall attempt is still in-progress). If (Not Attempted) displays, the activity has not been completed and Check Answer has not been clicked.

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For additional details, see related FAQs:

• ScoreCenter details at a Glance

• ScoreCenter dates and times do not match my time zone. Can I change the ScoreCenter timestamp?

• How can I test my LTI linked SoftChalk Cloud content as a student to confirm the grade will pass to the LMS grade book?