I have a SoftChalk Cloud account. When I launch Create from my Cloud account in Chrome/Edge, I am prompted to download Create again. I have already downloaded Create. Do I need to download again?

In Chrome, please restore settings to their original defaults:

1. Click on the triple dots in the upper right corner

2. Choose Settings

3. Click Advance

4. Under Reset and clean up choose Restore settings to their original defaults.

   NOTE: This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your bookmarks, history and saved passwords will not be cleared.

5. Completely close and restart Chrome

6. Then log into your SoftChalk Cloud account.

In Edge, please restore settings to their original defaults:

1. Click on the triple dots in the upper right corner

2. Choose Settings

3. Click Reset settings

4. Under Restore settings to their original defaults choose to Reset.

   NOTE: This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your bookmarks, history and saved passwords will not be cleared.

5. Completely close and restart Edge

6. Then log into your SoftChalk Cloud account.