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Student Guide to SoftChalk Lessons
Updated December 14, 2022
Contents
Introduction
System Specifications and Supported Web Browsers
View Your Lesson in an LMS or on a Website
View Your Lesson in Your Learning Management System
View Your Lesson on a Website
Navigate Your Lesson
Check Answer/Check Answers Buttons
Quiz Group – Questions Displayed One at a Time
Activities
Complete Your Activities
Complete Activity
Partially Complete Activity
Incomplete Activity
Last Page of Your Lesson
ScoreCenter Lesson – Click the Finish Button
SCORM Lesson – Click the Finish Button
Buttons on the Last Page
Keyboard Controls
Troubleshooting
Copyright Information
This guide will give you suggestions and troubleshooting tips for using your SoftChalk lessons. The URL
The web link for this guide is below. As we update this guide, the URL will remain the same.
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- Within a learning management system such as Blackboard, Canvas, D2L by Brightspace, Jenzabar, Moodle and Schoology.
- On a website
- On a computer (your lesson has a green icon with an S)
Please look through this guide. In particular, the following sections:
- System Specifications and Supported Web Browsers
- Check Answer / Check Answers Buttons
- Quiz Group – Questions Displayed One at a Time
- Last Page of the Lesson
- Keyboard Controls
- Troubleshooting
IMPORTANT:
If you have trouble with the SoftChalk lessons, please view the section Troubleshooting. The following issues are addressed there:
- The Finish button does not appear at the end of your lesson, or the Finish button is disabled. (i.e., you know your lesson is a scored lesson and your instructor said there should be a Finish button at the end.)
- Part of a SoftChalk activity looks cut off
- Scoring Issues
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Please see the System Specifications page on our website. Viewing content on most computers, smart phones and tablets is supported. Scroll down to the Viewing Content with SoftChalk Create area.
When you view your SoftChalk lesson, you will see it within a web browser. If you experience issues, please see the section Troubleshooting.
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You can view your SoftChalk lesson in several ways depending on how your instructor has chosen to deliver your lesson.
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Log into your learning management system, go into your course and find the content or assignments area. If you experience issues, please see the section Troubleshooting.
IMPORTANT for all students: Be sure to see the section Last Page of Your Lesson.
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Open a web browser (Firefox, Chrome, Internet Explorer, Edge, or Safari) and paste in the link provided to you by your instructor. If you experience issues, please see the Troubleshooting section.
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Depending on how your instructor set up your lesson, you may have:
- An Overview Page. The instructor may have included additional information about the lesson or included a Table of Contents. Click the button at the top to begin your lesson.
- A Table of Contents in the navbar or sidebar. You can click on a link to go to a certain part of your lesson. Within your lesson, you can click on the Overview link (see below) to return to the Overview page.
- Previous (Prev) and Next buttons at the top and/or bottom of your lesson. Page names or numbers at the top of your lesson to go to different pages.
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IMPORTANT: Always be sure to click the Check Answer button or Check Answers button to submit your answer. If you experience issues, please see the section Troubleshooting.
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Sometimes your instructor may choose to display a group of questions one at a time. Be sure to answer each question and click the Next button to advance to the next question. If you experience issues, please see the section Troubleshooting.
After answering the last question, be sure to click Next.
IMPORTANT: See the next section for saving your answers for submission.
IMPORTANT: Be sure to click Check Answers to save your answers for submission. (If you do not click Check Answers, your answers will not be saved for submission.)
After clicking Check Answers, you will see how you did you on your questions.
IMPORTANT: To submit all your answers for your ENTIRE lesson, be sure to see the section Last Page of Your Lesson. You need to click a Finish button to submit the score for your lesson.
If you experience issues, please see the section Troubleshooting.
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Please note that you must complete your activities for the score to be recorded. See the sections Finish Button for Activities and Complete Your Activities.
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Be sure to Complete your activity for your score to be counted with your lesson score. See the examples below of an incomplete, partially complete and a completed activity. If you experience issues, please see the section Troubleshooting.
For example, if you complete the Crossword puzzle and all your answers are correct, then the score is recorded.
IMPORTANT: If you cannot complete the puzzle, but you want partial credit for your correct answers, click the 'Complete Activity' button.
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If you are unable to complete an activity but want to receive partial credit for your correct answers, with our new activities, you can click on the Complete Activity icon. See below for screenshot of icon within an activity.
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Your instructor may want to collect a score for the lesson. IMPORTANT: Always be sure to go to the last page of your lesson. See if there is a button to submit your score.
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If you are accessing a ScoreCenter lesson, you will see a Finish button at the bottom of the last page of your lesson. Be sure to click Finish to submit your score.
If you do not click Finish, then your lesson attempt will be incomplete, and your lesson attempt will not be calculated for your grade. See the section Troubleshooting if the Finish button is grayed out or you have other issues with the Finish button.
After clicking Finish, you should see the screen below. You can click Score Receipt to email yourself a receipt with your score or print a certificate with your score.
Depending on the learning management system that your institution has, you may be able to view your SoftChalk lesson grades within your learning management system. (Ask your instructor about that.)
To return to your course in an LMS, and your lesson was NOT launched in a separate window, then you can navigate back to your assignments using links within the LMS.
For example, in the below Blackboard screenshot, you can click on either the Content link or the Courses tab.
If your lesson was launched in a separate tab, then you click the X close button for the lesson window.
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You may have one or more of the following buttons on the last page of your lesson (see the table below). If you have BOTH a Finish button and another button, click the Finish button last.
If you experience issues, please see the section Troubleshooting.
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Button
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Description of the Button
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Finish
Clicking the Finish button submits the score for your lesson to your learning management system (or, in some cases to a ScoreCenter in SoftChalk Cloud depending on what your instructor has done).
See the section Troubleshooting if the Finish button is grayed out.
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Print Certificate
If you pass the lesson (i.e., get a score that your professor determines is a passing score), then you can print a certificate of completion. After clicking Print Certificate, click on your right mouse button to print the certificate.
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Print Score Summary
After clicking Print Score Summary, click on your right mouse button to print the certificate.
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Keyboard Controls
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Connections Activity
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ALT + R = Restart ALT + S = Check Answer SPACE = Select Card TAB = Navigate cards
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Crossword Activity
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ALT + R = Restart ALT + S = Complete Activity
Arrow Keys = Navigate through Letters/Cells
TAB/SHIFT + TAB = Navigate through Clues
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DragNDrop Activity
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ALT + R = Restart ALT + S = Complete Activity ALT + q = Quit Focus Looping ESC = Reset Selection TAB = Next Item SPACE/ENTER = Select/Flip
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Flash Card Activity
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ALT + R = Refresh Right Arrow = Next Left Arrow = Previous DEL = Remove CTRL + SPACE = Flip ALT + S = Shuffle CTRL + SHIFT + E = Export
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Hot Spot Activity
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ALT + n = Skip Hotspot ALT + R = Restart ALT + S = Complete Activity ALT + q = Quit Focus Looping
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Image Map
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ALT + S = Toggle Hotspots
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Image Matching Activity
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ALT + R = Restart ALT + S = Complete Activity ALT + q = Quit Focus Looping ESC = Reset Selection TAB = Next Item SPACE/ENTER = Select/Flip
Activity | Keyboard Controls |
Labeling Activity | ALT + R = Restart ALT + S = Show Answers SPACE = Drag Label Enter = Drop Label |
Memory Activity | ALT + R = Restart ALT + S = Complete Activity SPACE = Select Card TAB = Navigate Cards |
Ordering Activity | SPACE = Select/place Card TAB = Navigate Cards ESC = Escape Card Ordering Arrows = Move Cards |
Pairs Activity | ALT + R = Restart ALT + S = Complete Activity Spacebar = Select Card TAB = Navigate Cards |
Slideshow Activity | Right Arrow = Next Left Arrow = Previous ALT + '+' = Zoom In ALT + '-' = Zoom Out ALT + F = Full Screen |
Sorting Activity | SPACE/Enter = Open Card from Deck / Sort Card / Select Card TAB = Navigate Categories ESC = Escape Card Sorting |
Timeline Activity | TAB = Move to Event Title/Description/OK Spacebar = Toggle Full Event Title/Description display / Select OK |
Word Search Activity | TAB/shift + TAB = Navigate words |
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Issue
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Solution
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General/undefined issue
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If you have issues in one browser, please try another web browser
You can also try clearing your cache. The following website has an excellent explanation on how to clear your web browser's cache, cookies, and history:
http://kb.iu.edu/data/ahic.html
You may want to have your Internet router in the same room with your computer. You may also want to place your router on a shelf to make it higher.
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Trouble connecting to ScoreCenter Lessons – (i.e., the lesson will not load, and the web page times out).
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Using your web browser, please try to go to:
https://www.softchalklcloud.com
If this site does not load, please contact your internet service provider with the following information:
- Disable WAN blocking and firewall protection for https://www.softchalklcloud.com
- Please tell them that you are unable to connect to the domain https://softchalkcloud.com from any devices that are connected to your network, and that the problem is not limited to just one computer on the network
If you are unable to contact your internet service provider, please try to connect to https://www.softchalklcloud.com at a different location other than your home.
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Finish and Save Buttons - Not Appearing or Working Properly or your Score is Not Submitting Properly
This is a ScoreCenter or SCORM lesson that should have a Finish button to submit scores.
- There is no Finish button on the last page of the lesson
- A disabled Finish button (i.e., "grayed out" button) appears at the end of lesson
- There is a Finish button on the last page of your lesson, but you click on the Finish button, and nothing happens.
- There is a Finish button on the last page of your lesson, but you click the Finish button, and you get a message: Error submitting to ScoreCenter.
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Part of my activity looks cut off (see an example below of a crossword)
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- Rotate your device.
- Reset the zoom feature on your browser
- Look for scrollbars:
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I have a blank box where content should appear for an activity.
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If you are accessing SoftChalk 7 or lower lessons (or if you are using Internet Explorer 8), make sure that you have Flash Player 10 or higher installed for your browser. (You should have an icon appearing in the blank box telling you to install Flash Player.)
If you are still having problems, please contact your instructor who can contact us. (The issue may be that your institution's Blackboard administrator needs to make a change.)
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Scoring Issue
Do NOT install the Google Chrome Toolbar within Internet Explorer. We have had reported scoring issues when this is done.
For details, see the section System Specifications and Supported Web Browsers.
If you get a security warning screen, click No. (See the Security Warning Screen.)
Make sure you:
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Email Score or Print Certificate Does not work
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If you get a security warning screen, click No.
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Lesson loading message, please wait message but lesson does NOT load. I am using Internet Explorer 9 (IE9).
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For your Internet Options, click the Security tab. Click Trusted Sites and click the Sites button. Click Add to add the web address of your Blackboard server.
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(You may want to bookmark this guide link in your web browser.)
Student Guide to SoftChalk Lessons
https://softchalk.atlassian.net/wiki/download/attachments/200114368/studentguide.pdf?api=v2