]After you register, you will receive an email from SoftChalk with instructions on installing and entering information for your building block. When there is an update to the building block, we will send out an email to each person who registered.
If you have a previous building block, be sure to see the section Previous Building Block.

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Blackboard 9.1 SP8 (Service Pack 8) or Higher

IMPORTANT: Please note that you must enter information and make adjustments in two areas after installing your building block (see below).
Go to the Settings area (System Admin tab/Building Blocks/Building Blocks/Installed Tools) (see below). If the Settings menu does not appear, make sure the building block is available and active (see below).

Go to the Tools area (System Admin tab/Tools and Utilities/Tools) and the SoftChalk Publish with ScoreCenter area and change the settings to Always On and be sure to click Submit at the bottom of your screen to save your changes (see below). (You can leave the guest checkboxes de-selected.

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Change from an http server to an https Server

IMPORTANT: Please do NOT register the https:// server.
You should not have to make any changes. Please let us know if you run across any issues (contact us as help@softchalk.com).

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Faculty Guides and Student Guide

Please let faculty and students know about the following guides.
IMPORTANT: As these guides are updated, the URLs will remain the same, so we recommend posting the URLs and NOT the PDF files.

Audience

Title and Link

Faculty with SoftChalk Cloud Accounts

Blackboard and SoftChalk Cloud Integration Guide
httphttps://supportsoftchalk.softchalk.com/FileManagement/Download/1d8d

Faculty Using the Desktop Version of SoftChalk

Blackboard and SoftChalk Desktop Integration Guide

For all faculty (Cloud and desktop users)

SoftChalk Create User Guide
httphttps://supportsoftchalk.softchalk.com/FileManagement/Download/980b

Students Taking SoftChalk Lessons

Please give the link below to your faculty to pass onto students for the Student Guide to SoftChalk Lessons.
httphttps://supportsoftchalk.softchalk.com/FileManagement/Download/f63c73ceatlassian.net/wiki/download/attachments/200114368/studentguide.pdf?api=v2

If you have a PREVIOUS building block:

Details

DELETE the previous building block BEFORE installing the new building block.
To install the building block (see the section Install the SoftChalk Publish with ScoreCenter Building Block).

We've encountered issues if you try to install over the previous building block.
Please be aware that once the previous building block is deleted (before the new building block is installed), your ScoreCenter connection for your institution will be inoperable. Once you install the new building block, your ScoreCenter connection will be working (be sure to run the Resolve Links Tool and the Access Migration Tools – see below).

Resolve Links Tool
After installing the new building block, Run the Resolve Links Tool.
System Admin tab/Building Blocks/Building Blocks/Installed Tools/ Settings button for SoftChalk Publish with ScoreCenter/Tools dropdown menu – select Resolve Links to Previous SoftChalk Content and click the Resolve Links button.

This tool only has to be run one time. (For instance, if you upgrade from building block 1.08 to 1.2.3).
You won't need to run this tool for subsequent upgrades.

Access Migration Tool
After installing the new building block, Run the Access Code Migration Tool.
System Admin tab/Building Blocks/Installed Tools/ Settings button for SoftChalk Publish with ScoreCenter/Tools dropdown menu – select Access Code Migration and click the Migrate button.

This tool allows you to migrate your faculty access codes so that they will not have to enter new access codes for publishing.

Checklist

Details

If you are testing the File/Save to LMS or File/Publish Lesson feature within our SoftChalk application, make sure you have the latest version of our SoftChalk application (see details at the right)
If you haven't purchased a SoftChalk license, you can download a free 30 day trial version at:
http://www.softchalk.com

Normally, if you are connected to the internet when you start SoftChalk, you will be prompted to update if an update is available.
If you have turned off the automatic update feature, then you can check for updates by choosing Help/Check for Updates (on a Windows computer) and File/Check for Updates (on a Macintosh).
To find the latest version number, see our FAQ:
What is the latest update for SoftChalk Create? How do I find out if I have the latest update?

Your Blackboard server needs to be publicly accessible.

If you have a test server that is NOT publicly accessible, then you must allow the SoftChalk ScoreCenter domain as an exception to your firewall (see below):
https://www.softchalkcloud.com
For more details about firewalls, see our Firewall FAQ.

Copied / Imported Courses – SoftChalk content (ScoreCenter or published lessons) does not come up in courses that were copied or archived/exported and imported.
Please note that the Synchronize Copied Content tool will resolve links to lessons that were published within SoftChalk with the File/Publish Lesson method (or lessons that were packaged in the ScoreCenter format and uploaded under the Build/SoftChalk ScoreCenter Content menu).
If lessons were packaged in the Zip format within SoftChalk but uploaded manually into the Content Collection in the original course, then the links in a copied course may not work.

Be sure to download the latest SoftChalk Building Block from http://softchalkcloud.com/services/registration/blackboard
Run the Synchronize Copied Content Tool.
System Admin tab/Building Blocks/Installed Tools/Click the Settings button for SoftChalk Publish with ScoreCenter. In the Tools dropdown list, select Synchronize Copied Content. Enter your course ID(s) and click Synchronize.
Faculty can run this tool:
Within your copied or imported course, at the left under the Control Panel for the course, select Course Tools. Then select SoftChalk – Synchronize Copied Content. Then click the Synchronize button.

A student clicks on a link to a ScoreCenter lesson and gets the error:
ScoreCenter: Connection Error
This lesson could not connect to ScoreCenter. Please try again later.

Be sure to run the Synchronize Copied Content Tool. See the info above.
Also see the info below about your server time linked to GMT time.

One of the following issues occurs:

• In Internet Explorer, the Finish button does not appear at the end of the ScoreCenter lesson.
  
• There is a message that the lesson is not connecting to the ScoreCenter (see above) or
  
• There is no message that the lesson is connecting to the ScoreCenter.
  
  (Everything works fine in Firefox.)
  

Please make sure that the time on your Blackboard server is linked to GMT time (Greenwich Mean Time). Your server can be set on local time but must be the correct local time (not off by 5 minutes or more)
Cookies are created in IE with ScoreCenter lessons. If IE gets a cookie that has the time expiration date before the time on the server or user's computer, it never creates the cookie. 
If individual users are having issues, please tell them to:

• Make sure the time on their machines is correct.
  
• Make sure JavaScript is enabled.
  
• Check the Troubleshooting section in the Student Guide to SoftChalk Lessons.

You have a previous building block and you're updating your building block.

See the previous section Previous Building Block

Make sure that the settings in the SoftChalk registration email match the Settings in your Blackboard Building Block (System Admin tab/Building Blocks/Installed Tools/ Settings button for SoftChalk Publish with ScoreCenter.)
For instance, your SoftChalk ScoreCenter domain should be:
https://softchalkcloud.com

If you registered early on, you may have received an older address for the SoftChalk ScoreCenter domain. Be sure to use the address at the left.

Register for each server address.
Ex. https://myinstitution.blackboard.com versus
https://myinstitutionpilot.blackboard.com

If you changed from an http server to an https server but the rest of your address is the same, then you do NOT need to do anything.

If you are using a different server address after your initial registration (see the example at the left), then you will need to register your new server address.
IMPORTANT: If you are changing from an http to an https server but the rest of the address is the same, please do NOT register the https server. (You don't need to do anything.)

Make sure the SoftChalk Publish with ScoreCenter Building block is available.

System Admin tab/Building Blocks/Installed Tools/Under both the Available Column and the Course/Org Default Column, set to Available For Bb 9.1 SP8 or Higher users, see the section Blackboard 9.1 SP8 (Service Pack 8) or Higher

Blackboard 9.1 SP8 or Higher - Trouble publishing or connecting to lessons

See the section Blackboard 9.1 SP8 (Service Pack 8) or Higher

I'm still not able to connect to the ScoreCenter after going through the above list.

You may have a firewall issue. Please see the following FAQ:
I think

Students access the tool area of a course and see a link for SoftChalk Publish with ScoreCenter.

Installing the latest building block will address this issue (i.e. students won't see the SoftChalk Publish with ScoreCenter).

Supported Operating Systems and Browsers

Please see our Syst